Frequently Asked Questions
Everything you need to know about your Mary Wyatt order.
When will my order be shipped?
We aim to process and dispatch all orders within 1-3 working days. During peak periods or collection launches, please allow up to 5 working days for your tracking information to update.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
We offer a 14-day return window from the date you receive your package. Items must be in their original, unworn condition with all tags attached. Please use our online returns portal to start the process.
How do I know which size to choose?
Each product page features a detailed size guide specific to that garment. We recommend measuring yourself and comparing your results to our charts, as our fit can vary between structured and oversized styles.
Are your products ethically made?
Sustainability and ethics are core to our brand. We work closely with boutique factories that ensure fair wages and safe working conditions. Many of our garments are produced in limited runs to minimize waste.
Can I change or cancel my order after it has been placed?
Because we process orders quickly, we can only make changes or cancellations within 60 minutes of the order being placed. Please contact our support team immediately with your order number.